The software won't open, and instead, I'm getting a "403 Forbidden" error.
When attempting to access a case setup, you may encounter a message stating "403 Forbidden," accompanied by a smaller note indicating "Microsoft-Azure-Application-Gateway/v2."
The simple solution is to clear your cache and cookies in your browser. Then the software will open successfully. See below for how to remove cache and cookies from specific browsers.
GOOGLE CHROME BROWSER:
1. Click on the three vertical dots located in the upper-right corner of your browser window.
2. From the dropdown menu, choose the option labeled "Delete browsing data."
3. In the dialog that appears, ensure that both "Cookies and other site data" and "Cached images and files" are checked, then click on the "Delete data" button to proceed.
MICROSOFT EDGE BROWSER:
1. Click on the three horizontal dots located in the upper-right corner of your browser window, and click "Settings."
2. From the Settings window, choose the "Privacy, search, and services" from the left menu, then go down to where is says "Clear browsing data now" and click the "Choose what to clear" button.
3. In the dialog that appears, ensure that both "Cookies and other site data" and "Cached images and files" are checked, then click on the "Clear now" button to proceed.
