Whenever I try to open my DIBS AI case, it crashes and won't open.
In some cases, there could be duplicate files in the same location, which Customer Experience and help identify. If that is the case, Customer Experience can help determine which file is corrupt and should be removed, allowing the case to be viewed.
Whenever a DIBS AI case is behaving weird or crashing, the best way to investigate what happened is to collect the Log Files. The location of the Log Files are in your Public Documents. (C:\Users\Public\Documents\OrthoSelect\DIBS\Logs). Customer Experience will collect these files to pass on to DIBS AI team for investigation.
The typical fix to the problem while that investigation happens is to restore the original case file that was sent for approval.
It helps to provide video or screenshots of what you are seeing or experiencing, so software developers can identify what to focus on.
Contact KLOwen Customer Experience by emailing support@klowenortho.com or calling/texting (737) 265-5220.