1. KLOwen Knowledge Base
  2. General Case Questions

What is the turnaround of a KLOwen Case?

How much time does it take for a KLOwen case to be sent for doctor approval, and when it can arrive.

We ask that you schedule the bonding date 3 weeks from the time you submit your KLOwen case.

It takes about 3 business days after submission for your case to be ready to adjust and approve. There is no rush service available for pre-approval production. Ideal time for a doctor to approve would be within 2 business days.

After approval, production starts the following business day. From that day, the case will be ready to ship after 4 business days. A $54 rush fee can take 2 days off post-approval production time. Then your case is shipped as Express 2-day.

This does NOT mean your case will arrive in 2 weeks from submission. Providing 3 weeks allows a buffer to account for possible delays, such as:

  • Missing or corrupt scans.
  • Extra time needed for doctor approval or case modifications.
  • Holidays when KLOwen is closed for business.
  • Days of the week when the practice location is closed or unable to receive packages (typically Fridays for most practices).
  • Shipping delays.

It is better to plan for these potential delays, rather than be surprised by them. Schedule your cases more time to prevent having to reschedule the bonding date.